Anyone that owns an Apple notebook, tablet or computer most likely confesses that it Apple is one of their most favorite things in the world. At the end of the day, Apple just wants to make sure the customer loves his or her Apple product. There’s not a lot written about the Genius Bar service because, like most successful corporations, Apple employees are expected to keep their lips sealed about upcoming products, abnormal glitches and operations, like iOS updates.Īpple employees are instructed to keep quiet about anything Cupertino-related, but the Apple service model isn’t hard to decipher: Greet your customers with a smile, make sure you solve computer issues and above all, make sure all customers leave happy. When you own an Apple product, it’s something you just learn to expect, especially at the Genius Bar: the best service, computers, smart devices and technical support.Īpple’s Genius Bar service has high standards, so other Apple tech or Apple repair shop has to be able to offer the same high quality service. That’s why certified resale shops have to make sure they maintain positive customer relations and roll out the red carpet to customers. When you sell the most coolest products on the planet, Apple has to put out the best customer service possible. You make an appointment online and go to an Apple store to have someone troubleshoot your computer or device issues.
A Genius Bar is Apple’s answer to in-store tech support. Apple stores communicate casual and comfort, plus they sell cool products and have their own Genius Bar.
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